Any unwanted items must be sent back at the customer's expense in original packaging and condition. If you wish us to give you a quote for this please send us an e-mail, otherwise return the goods to:
78 Upper Bar
Telephone: 01952 811180
If you are unhappy with the goods received we will refund them if they are sent back at the customer's expense in new resaleable condition within 7 working days along with the original receipt.
We suggest for your own protection you use 1st class registered post.
Any refunds will be issued once we have received the goods, in their original condition complete with attached labels. This refund only includes the total of goods sent not the delivery charge.
We will not charge a restocking fee for returned items.
Any goods with manufacturing faults on arrival will be replaced or refunded.
This does not affect your statutory rights.
Without Prejudice to your statutory rights. If you think your goods are faulty please email firstname.lastname@example.org or contact 01952 811180.
When returning goods to us, we recommend that you get proof of postage from the Post Office. The goods are your responsibility whilst in transit to us. On receipt of the goods and after inspection of the goods we will either:
- Accept return and refund the price of the goods plus postage or
- If the items are found not to be faulty, return them to you at your cost.
Please note that goods that have been worn for more than three months will be considered by us to have undergone normal wear and tear (based on industry standards) and will therefore not be deemed "faulty" for the purpose of this procedure.